Privacy Policy

This policy applies when you visit our website, make a purchase, create an account, visit the store, contact us, subscribe to marketing, arrange a trade-in, repair, modification, room hire or grading-related service, or otherwise interact with Retro Gamers Vault.

Some third-party services have their own privacy policies. Their handling of information is governed by those policies as well as any applicable law.

We may collect personal information directly from you at checkout, through an account or form, in store, by telephone or email, when you use a service, enter a promotion, provide feedback or communicate with our team.

Information may also be collected automatically through cookies and similar technologies, or received from Shopify, payment providers, delivery carriers, service partners, social platforms and other providers used to operate the business.

Depending on the interaction, we may collect your name, email address, phone number, billing and delivery addresses, account details, order and payment status, purchase history, product enquiries, customer-support messages, reviews, marketing preferences and records connected with a trade-in, repair, modification, room booking or grading-related service.

We may also collect technical information such as IP address, device and browser information, cookie identifiers, pages viewed, referral source and website interactions.

Payment transactions are processed using payment service providers. We generally do not receive or store complete payment-card details.

We may use personal information to process orders and payments; arrange delivery or collection; provide customer support; manage accounts, returns and warranty claims; deliver repairs, modifications, room hire, trade-in and grading-related services; prevent fraud and protect the website; keep business, tax and service records; improve products, services and website performance; comply with legal obligations; and send marketing where you have consented or where otherwise permitted.

If information is not provided, we may be unable to complete a transaction, deliver an order or provide a requested service.

We may disclose relevant personal information to Shopify and website providers, payment processors, banks, delivery and logistics providers, IT and security services, analytics and marketing providers, repair or grading service partners, insurers, professional advisers and other contractors that help us provide products or services.

We may also disclose information where required or authorised by law, to protect legal rights or safety, to investigate suspected fraud, or as part of a proposed or completed sale, restructure or transfer of the business. We do not sell personal information as a standalone product.

Some providers, including Shopify and providers supporting payments, hosting, communications, analytics or customer service, may store or process information outside Australia. The countries involved can change as providers update their systems and subcontractors.

Where required, we take reasonable steps in relation to overseas handling of personal information. Contact us if you would like current information about the providers used for a particular interaction.

Our website and service providers use cookies and similar technologies to remember preferences, keep the cart and account functioning, support security, measure website performance and understand how the site is used. Some technologies may also support advertising or campaign measurement where enabled.

You can adjust browser controls and any consent choices offered on the website. Blocking essential cookies may prevent parts of the store from working correctly.

Where you have subscribed or where otherwise permitted, we may send news, offers and product or service updates. You can unsubscribe using the link in a marketing message or contact us to update your preference.

We may still send non-marketing communications needed to complete an order, deliver a service, respond to a request or meet a legal obligation.

We use reasonable administrative, technical and physical safeguards designed to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

No website, transmission or storage system can be guaranteed to be completely secure. Customers should use a strong, unique password and protect their account and device access.

We retain personal information for as long as reasonably needed for the purpose for which it was collected, to provide ongoing service and warranty support, maintain business and tax records, resolve disputes, prevent fraud and comply with legal obligations.

When information is no longer required, we take reasonable steps to delete it or remove identifying details, subject to legal, technical and record-keeping requirements.

You may ask to access personal information we hold about you or request that inaccurate, out-of-date, incomplete, irrelevant or misleading information be corrected. Contact us using the details below and provide enough information for us to identify you and the relevant records.

We may need to verify identity before responding. If an applicable law permits us to refuse a request, we will explain the reason and available complaint options where required.

Send a privacy question or complaint to support@retrogamersvault.com.au and include enough detail for us to investigate. We will acknowledge and assess the matter and aim to respond within a reasonable time.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner or another appropriate regulator.

Our online store is not directed to young children. A parent or guardian should assist a minor with purchases, service arrangements, bookings and the provision of personal information where appropriate.

If you believe a child has provided personal information without appropriate involvement, contact us so we can review the situation.

Our website may link to social platforms, payment services, delivery carriers, grading providers or other third-party websites. Retro Gamers Vault is not responsible for the privacy practices or content of those external services. Review their privacy information before providing personal information.

We may update this policy when our practices, service providers or legal obligations change. The current version will be published on this page with its updated date. Material changes may also be communicated through the website or another appropriate channel.