Shipping & Delivery

Orders are checked and prepared before dispatch. Processing occurs on business days and does not include weekends or public holidays.

Some pre-owned, fragile, high-value or specialist products may require additional preparation or packaging. If an unusual delay affects an order, we will use the contact details supplied at checkout to provide an update.

Available delivery methods and shipping charges are shown at checkout where possible. Charges may depend on destination, parcel size, weight, value and the type of product ordered.

Any dispatch or delivery timeframe is an estimate rather than a guarantee. Carrier delays, regional delivery conditions, public holidays and events outside our reasonable control can affect delivery.

Where tracking is provided, the tracking details will be sent using the email address or contact information supplied with the order.

Tracking information can take time to update after a parcel has been collected. Customers should check the carrier's tracking service for the latest scan information.

Customers are responsible for supplying a complete and accurate delivery address. Please contact us immediately if an address needs to be corrected.

Once a parcel has been processed or dispatched, we may be unable to redirect it. Additional carrier or reshipping charges resulting from an incorrect or incomplete address may be payable by the customer where permitted by law.

Where local collection is offered at checkout, customers must wait for confirmation that the order is ready before attending the store.

Collection is from Retro Gamers Vault, Unit 6, 16–30 Argyle Street, Camden NSW 2570. We may request the order confirmation and reasonable identification before releasing an order.

Consoles, resin statues, collectibles and other fragile or high-value products may require additional packaging, signature delivery or a specialised delivery method.

Some products may be excluded from particular delivery methods because of size, weight, fragility or destination. Available options will be communicated before dispatch where they cannot be calculated normally at checkout.

If tracking has not updated or a parcel has not arrived within the estimated delivery window, check the tracking details and contact the carrier where appropriate.

You can also contact Retro Gamers Vault at support@retrogamersvault.com.au with your order number. We will assist with an appropriate carrier enquiry.

A delayed tracking update does not necessarily mean a parcel is lost. A parcel will generally need to meet the carrier's investigation requirements before it can be treated as missing.

An order containing pre-order, special-order or temporarily unavailable products may be held until all items are ready or may be dispatched separately.

Where separate dispatch creates an additional charge, we will contact the customer before proceeding unless that charge was already shown and accepted at checkout.

Contact Retro Gamers Vault before returning any product. Return instructions and responsibility for delivery costs depend on whether the product is faulty, incorrectly supplied or otherwise eligible for a legal remedy.

Retro Gamers Vault does not accept change-of-mind returns.